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Contact Representative (Customer Service Representative) (ICTAP
Category: Manufacturing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90667388

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Social Security Administration

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Contact Representative (Customer Service Representative) (ICTAP
* Duties
## Duties
### Summary
Applications will only be accepted from those that are eligible for the Interagency Career Transition Assistance Program (ICTAP) in the commuting area.
This position is located in SSA, Field Office, Lawton, OK at 1610 SW Lee Blvd., Lawton, OK 73501.
NOTE: This position is being filled on a full-time, temporary NTE 1 year; may be extended one additional year; will not be made permanent.
Learn more about this agency
### Responsibilities
Contact Representative answer general and technical questions and provide information about SSA programs, process Social Security card applications, assist with the completion of forms, research and analyze benefit payment issues, and initiate contact with customers to obtain or clarify information.
### Travel Required
Not required
##### Supervisory status
##### Promotion Potential
* #### Job family (Series)
0962 Contact Representative
#### Similar jobs
* Customer Service Representatives
* Representatives, Customer Service
* Requirements
## Requirements
### Conditions of Employment
* Proof of ICTAP eligibility required
* U.S. Citizenship required
* Selective Service Registration, if applicable (
* Background and/or security investigation required
* Job offers are contingent on background / security investigation results
* All qualification requirements must be met by the closing date of the announcement
### Qualifications
GS-5: Requires 1 year of specialized experience equivalent to the GS-4 level that demonstrates the ability to perform all or most of the following tasks: 1) Applying laws, regulations policies or procedures to provide assistance preparing forms or documents; 2) Answering questions from member of the public or their representatives to obtain or provide information; 3) Using a computer to reconcile discrepancies or entering data, and 4) responding to written inquiries and drafting a variety of other written products.
NOTE: One year of specialize experience is based on a 40-hour work week. Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period you will be credited with 6 months of experience).
### Education
**Providing Proof of Education or Substituting Education**
For information on providing proof of education or substituting education for experience, visit -stds/gs-cler.asp
If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.
GS-5: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor's degree, etc.)
### Additional information
In addition to the minimum qualifications, applicants must be eligible under the following category:
* Displaced or surplus Federal employees eligible under the **Interagency Career Transition Assistance Plan (ICTAP)**.
In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of **85** or higher to be eligible for selection.
**Selective Service:** If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See
Additional selections may be made for this vacancy six months from the closing date of this announcement.
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### How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:
* Ability to interpret and apply laws, regulations and operating procedures.
* Ability to communicate orally.
* Ability to use the computer and web-based applications.
* Ability to use reasoning to analyze issues in order to make decisions and resolve problems.
* Ability to organize, prioritize, and process a large volume of work within established deadlines.
* Ability to communicate in writing.
If you meet the basic requirements for the position, your application will be evaluated and placed into one of three categories:
1) Qualified Category - Candidates who meet the minimum qualification requirements.
2) Well Qualified Category - Candidates who meet the minimum qualification requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.
3) Best Qualified Category - Candidates who meet the minimum qualification requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.
The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans' by placing them ahead of non-preference eligibles within each category. Candidates eligible for veterans' preference will be placed ahead of other candidates in the appropriate category for which they have been rated. Additionally, preference eligibles who have a compensable service-connected disability of at least 10 percent and who meet the minimum qualification requirements will automatically be placed in the Best Qualified Category.
Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link:
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### Background checks and security clearance
##### Security clearance
Public Trust - Background Investigation
* Required Documents
## Required Documents
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.
**INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP):** ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
* proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); **and**
* proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
For more information visit
#### If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
* Benefits
## Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
* How to Apply
## How to Apply
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume
2. The Occupational Questionnaire
3. Additional Required Documents, if applicable (see Required Documents section)
The complete Application Package must be submitted before midnight (EST) on 06/09/2018.
To begin the process, click the **Apply Online**button to create an account or log in to your existing USAJOBSaccount. Follow the prompts to complete the occupational questionnaire. Please ensure you click the **Submit My Answers** button at the end of the process.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Lorene Guerrero at Lorene.Guerrero@ssa.govor (214) 767-8323.
Individuals with disabilities may also call us via Federal Relay using the (voice) contact telephone provided.
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
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### Agency contact information
### Lorene Guerrero
##### Phone
(214) 767-8323
##### Email
##### Address
Region VI Area 5
1301 Young St
Room 550
Dallas, TX
Learn more about this agency
### Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position.
After making a tentative job offer, we will conduct a suitability/security background screening. A final job offer is contingent upon a successful background screening.
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* Fair & Transparent
## Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
### Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
* Equal Employment Opportunity (EEO) for federal employees & job applicants
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### Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
* An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
* An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
* An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
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#### Legal and regulatory guidance
* Financial suitability
* Social security number request
* Privacy Act
* Signature and false statements
* Selective Service
* New employee probationary period
This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.
*Open & closing dates:* 06/05/2018 to 06/09/2018
*Salary:* $33,394 to $43,414 per year
*Pay scale & grade:* GS 5
*Work schedule:* Full-Time
*Appointment type:* Temporary - 1 Year

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